Refund Policy

If a free trial is offered, you can cancel before the trial ends to avoid future subscription charges.

You may cancel a paid subscription at any time. Cancellation stops future renewal charges, but access may continue until the end of the current billing period.

Subscription fees are generally non-refundable once a billing period has started, except where required by law or where we approve a refund at our discretion.

If you believe you were charged in error, contact support with your account details, payment reference, and a short explanation within 7 days of the charge.

If a duplicate charge, failed-payment debit, or payment gateway error is confirmed, we will work with the payment provider to reverse or refund the affected amount.

Refund timelines depend on the payment method, bank, card network, UPI provider, or payment processor and may take several business days after approval.

For products or services purchased from a shop using Shop Mitra, the relevant shop owner is responsible for order cancellation, return, replacement, delivery, and refund decisions.

Customers should contact the shop directly using the contact details shown on that shop's storefront or order confirmation.

We may refuse refunds where we detect misuse, fraud, repeated refund abuse, chargeback abuse, or violation of the Terms of Use.