Legal
Privacy Policy
Last updated: July 20, 2026
This Privacy Policy explains how Shop Mitra handles information when shop owners, customers, and visitors use our storefront, admin, order, and business profile services.
Information We Collect
We may collect account details such as name, phone number, email address, business name, business location, and login information.
Shop owners may add storefront content including product names, descriptions, prices, images, stock details, and business contact details.
When customers place or submit orders, we may process order details, customer contact details, delivery information, payment status, and communication preferences.
We may collect usage data such as device type, browser, pages viewed, links opened, errors, and approximate location derived from IP address.
How We Use Information
We use information to create and operate storefronts, manage products and orders, provide dashboards, send order alerts, support payments, and improve the service.
We may use contact details to send service messages, security notices, account updates, support replies, and product announcements where permitted.
We use analytics and diagnostics to protect the platform, prevent abuse, troubleshoot issues, and understand how features are used.
Sharing and Service Providers
We do not sell personal information. We may share information with service providers that help us host the app, process payments, store media, send messages, provide analytics, and deliver customer support.
Order and storefront information may be visible to the relevant shop owner, customer, or visitor depending on how the storefront is configured and shared.
We may disclose information if required by law, to protect rights and safety, or to investigate fraud, security issues, or misuse of the service.
Data Retention and Security
We retain information for as long as needed to provide the service, meet legal obligations, resolve disputes, and maintain business records.
We use reasonable technical and organizational safeguards, but no online service can guarantee absolute security.
Shop owners are responsible for keeping account credentials secure and for ensuring the information they publish on their storefront is accurate and lawful.
Your Choices
You may request access, correction, export, or deletion of personal information, subject to identity verification and legal retention requirements.
You can stop using the service at any time. Some transactional records may remain where required for compliance, tax, accounting, security, or dispute-resolution purposes.
Contact
For questions about this page or your account, contact Shop Mitra support from your account dashboard or through the contact details published by Shop Mitra.
